Here at Naruko Australia, we make every effort to make your shopping experience as enjoyable as possible and payment as safe and secure.
We accept payment by bank transfer to our bank account or credit card via the safe and secure Paypal system.
If you receive a product that you believe is not what was expected, we will replace the item or refund your money at our discretion. It will be your responsibility to mail the item back to Naruko Australia in its original undamaged condition within 21 days of the order date as shown on the invoice.
An administration fee of AUD9.90 will be charged if the original order amount is less than AUD88.00 after deducting the value of the return product.
No refund or exchange after 21 days of the order date on the invoice.
It is your obligation to enter the correct delivery address details at time of ordering. If you had provided an incorrect address, we are not obliged to re-send the order to the correct address at our expense.
We ship to Australia wide at a flat shipping fee of $9.90. Free shipping is available for orders above $88.
Parcel Tracking Service
All orders are shipped via Australia Post. When your order is processed, our Customer Service team will provide you with the parcel tracking number. The shipping status of your order can then be tracked on the Australia Post website.
Please allow up to 7 business days for delivery within Australia after your order has been dispatched. As per the guide below
Australia Post Delivery Times via Parcel Post
QLD City 3 Days Regional 4 Days
NSW City 2 Days Regional 2 Days
VIC City 3 Days Regional 4 Days
SA City 4 Days Regional 5 Days
WA City 5 Days Regional 6 Days
NT City 6 Days Regional 7 Days